Let us get you back to enjoying our online casino games as quickly as possible by addressing all your frequently asked questions here. If you don’t find what you’re looking for, contact our friendly, expert and efficient Customer Service Team to help you resolve any issues.
You can play our online Pokies, online Blackjack and other casino games directly in your browser. The casino works perfectly on every handheld, laptop and desktop device, thanks to the adaptability of Microgaming’s advanced casino software. If you’re sharing a computer or want to save memory space on your mobile device you might decide to play in your browser. If a fuller library of games is your top priority you should probably go with the mobile app option. Choose what works best for you, based on your current situation, and have total confidence that the functionality and game quality is not compromised in any way. You’ll need to create an account to log in, and will then be able to make your first deposit, claim your Welcome Bonus, and start playing.
Of course you can! Access Mummys Gold on your laptop, or enter the mobile casino on a smartphone or tablet as you move through your busy day, and enjoy a smooth and seamless gambling experience that truly blends into your life.
Check that all your details are entered correctly, and make sure that your bank allows for transfers to online casinos; unfortunately, not all of them do.
Our live dealer online casino games are kept in their own section and on their own page, but they are definitely part of the overall Mummys Gold casino. The same bonuses and funds apply to them.
If you were disconnected temporarily and lost funds as a result, you need to speak to our virtual Pitboss. For live dealer games, simply ask your dealer. If you have this issue with conventional casino games, you can contact Customer Support.
We do our best to process all deposits and withdrawals at our casino as quickly as possible, while also safeguarding your personal information, banking details and funds. The verification procedures that we use to protect our players vary between banking method options, meaning that different transfers clear within different times. Contact Customer Support to see how long your specific waiting time will be.
We use the latest SSL technology to encrypt every transfer that takes place on our site. This is the gold standard in online finance, and is used by major institutions including banks around the world. Your funds will be as safe as if they had never been processed online in the first place.
By checking our accreditation and endorsement! We are licensed by the Malta Gaming Authority, meaning we are regularly monitored to make sure we’re maintaining rigorous online gambling standards. If we don’t, our license is not renewed and we’d no longer be able to display the endorsement on our homepage – so the fact that the seal of approval is still there should give you peace of mind. In addition to our prestigious Malta Gaming Authority certification, our games have also been independently audited for safety and fairness, and get to bare the eCommerce Online Gaming Regulation and Assurance, or eCOGRA, stamp of approval. This is checked in the same way as our license, so you can trust our Random Number Generator completely.
Due to our AML compliance and alignment with current FATF recommendations and FiAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.
“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth. Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:
Please Note! We will have dedicated staff to facilitate the verification. Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.