Our dedicated team of Customer Support Agents is always available, via email and live chat, to help you out with any queries. For smaller issues at our online and mobile casino, however, you might find that this FAQ section is quicker and simpler.
- What Devices Can I Play On?
- How Do I Set Up a Player Account?
- Can I Use the Same Account in All Situations?
- Are Your Live Dealer Games Part of the Casino?
- How Trustworthy is Mummys Gold?
- How Does Mummys Gold Protect Transactions?
- Fast Will My Withdrawals be Processed?
- Why Was My Credit Card Rejected When I Tried to Make a Deposit?
- My Internet Connection Was Interrupted. What Now?
Thanks to our advanced software, Mummys Gold works perfectly across all devices and operating systems. This includes mobile casino for Android and iOS and desktop options for Apple,PC and other systems in the browser of your choice.
To have access to all our online casino games, simply register your player account by choosing the “Register” option on our homepage and following the prompts to enter in all the required information, including a username and password.
Yes you can! If you play in your web browser when you get an itch to play the best online slots while at work, you can log in with any device. If you start playing at home and want to continue on your handset, our range of mobile slots and other games make that perfectly possible.
Being able to log into the same casino account on different platforms, whether you are playing on PC or mobile, means you have access to all the same funds, bonuses, loyalty programme points and privileges in all situations. You can spend more effectively, and accumulate rewards a lot faster.
Our live dealer online games are kept in their own section of our casino for simplicity, but that doesn’t mean they are not part of our platform. You can access them in any way that works for you, just as you can do with all our other casino games, and can use the same funds and bonuses to play them. Every real-money bet on live games also earns you Loyalty Points.
In a word, very. You can put your mind completely to rest and focus on your Blackjack, Roulette, slots or whatever else you feel like playing when you’re visiting us, thanks to our endorsement from eCOGRA, both highly esteemed organisations. Lucky you!
The seal of approval from eCOGRA means our Random Number Generator has been audited and is endorsed as completely safe and fair. Put all your focus where it should be when you play at Mummys Gold – on your games, not on your security. We’ve got that covered.
We use the latest and most advanced SSL encryptions for every deposit and withdrawal at our online and mobile casino. Considered the gold standard for online finance, these completely secure your personal and banking details.
The short answer here is as quickly as possible. To make sure your money goes to the right person and that you are not a victim of fraud, we have certain security procedures in place for when withdrawals are made. The requirements vary between different banking methods, so processing times do too. We’ll always do it as quickly as possible, but for specifics on the system you are using you should contact us.
This happens if your details have been entered incorrectly, a situation which is easily remedied. Unfortunately, it also occurs if your bank won’t allow deposits to be made into an online casino, which is sometimes the case. Check if this is what has happened and if it is, you’ll need to find another banking option.
If being temporarily disconnected affected the outcome of a game, contact our Customer Service Agents or, if you are playing a live casino game, explain the situation to the dealer. The dealer will put you in touch with our Pitboss, who will rule on the matter.
What is a source of wealth request?
Due to our AML compliance and alignment with current FATF recommendations and FiAU regulations we are at times required to establish a client’s “source of wealth” as part of our enhanced due diligence responsibilities.
“Source of wealth” is defined as “the origin of the subject’s total assets” and refers to any activity or situation that has generated the individual’s total wealth. Should you be required to provide documentation, which would be used to verify your source of funds, the following documentation could be requested from you:
- bank statements
- Payslip
- Recently filed business accounts
- sale of an asset details in the completion statement
- divorce settlement and court order specifying the written settlement agreement
- inheritance money in the form of the Will statement
Please Note! We will have dedicated staff to facilitate the verification. Please rest assured that all information shared with us will be treated as confidential and that all efforts will be made to assist clients wherever and whenever possible.
