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Email: support@thepalacegroup.com

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Frequently asked questions

3. What fraud prevention measures are in place?


In addressing concerns about online security, Strongmare Ltd and Proc-Cyber Services play an active role in fraud prevention and detection. Their aim is to ensure the integrity of sensitive data, such as your Casino accounts, and safeguard the payments made to you as one of our valued players. Strongmare Ltd and Proc-Cyber Services use a variety of tried-and-trusted security and fraud controls. One method of keeping your electronic transactions secure is to randomly request certain data from you, along with your preferred options for cash-in payments. When you cash-in Casino credits, you may need to supply suitable proof of identity such as:

  • Your driver's license
  • Copies of your valid credit cards
  • A signed purchase history of your online transaction

We take customer security very seriously. If you have any questions or concerns about purchasing online, please don't hesitate to call our toll-free hotlines to speak to a Customer Support Representative.

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